Cash Benefits

Emergency Assistance Grants (One Shot Deals): Changes under COVID-19

T + T



Applicants for a One Shot Deal/Emergency Grant for rent arrears are no longer required to apply for ERAP to be eligible for a one shot deal. However, if a household applied for ERAP before 11/14/2021, they must wait for a determination before HRA can provide assistance for the arrears.

For information on ERAP, refer to COVID-19 Resources, Housing Programs & Services, Rent Relief: Under COVID-19.

Emergency assistance is available for rent arrears, utility arrears or any other type of emergency need. Eligibility requirements for Emergency Assistance grants remain the same. However, the application process and program requirements have been modified under COVID-19. Changes include the ability to apply for emergency assistance grants online via ACCESS HRA and the replacement of in-person interviews with telephone interviews.

If you are a Benefits Plus subscriber, for additional information on the emergency assistance programs, refer to

  • Cash Benefits, Emergency Assistance to Families (EAF),
  • Cash Benefits, Emergency Assistance to Adults (EAA), and
  • Cash Benefits, Emergency Safety Net Assistance (ESNA).

For Benefits Plus subscription information visit:


While some households may be protected from evictions, all tenants are still responsible for rent and rent arrears. To learn more about eviction protections for tenants, please refer to COVID-19 Resources, Housing Programs & Services, Eviction Moratorium.

Changes in Eligibility Criteria

Emergency Assistance to Adults and Emergency Assistance to Families have not changed their eligibility criteria. However, the Emergency Safety Net Assistance has waived the income requirement for emergencies due to COVID-19, all other guidelines remain the same.

Changes in the Application Procedures


There are no longer any changes in the application process.

Apply using a Paper Application

A paper application can be downloaded here or, in NYC, by calling 311. Fax or drop off a paper application at the local Job Center in NYC.

Outside of NYC, find the local Department of Social Services online here, or call 1-800-342-3009 for location information.

Apply Online

Applicants in NYC are strongly encouraged to use NYC ACCESS HRA, ACCESS HRA is an online portal where applications may be completed and submitted. For help with creating an account and user guides, click here.

Required documentation can be submitted (uploaded) electronically via the HRA Mobile app found on Apple Store or Google Play.


HRA is offering training webinars on ACCESS HRA. These trainings are open to everyone. For a general overview of ACCESS HRA and the provider portal case management tool, visit:

Applicants outside of NYC cannot apply online, please contact the local Department of Social Services online here, or call 1-800-342-3009 for location information.

Apply By Phone

In NYC applications can be made via phone, call the NYC HRA Infoline 718-557-1399.

Apply In-Person

In-Person at a NYC local Job Center: Please note that not all NYC Job Centers are fully reopened.

Outside of NYC please contact your local department of social services


Center for Independence of the Disabled

Can assist with the application/recertification process and needed documentation.

How COVID-19 Cash Aid Impacts Emergency Assistance Grants

Click here for a chart on the impact of various COVID-19 programs.