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Housing Programs & Services

Additional Housing Resources: For COVID-19

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Housing Search Resources

LANDLORD WATCH

Landlord Watch has put together an FAQ on how housing search in NYC (with or without a rental assistance program, such as FHEPS, CityFHEPS, HASA, Section 8) is affected. Website visitors can submit questions and share information on the site as well.

The FAQ is updated regularly. To access the FAQ site, go to https://landlordwatch-covid19.webflow.io.

MOVING

If absolutely necessary, people can move during the outbreak, as moving companies are deemed “essential” by the State. However, buildings may not permit moves. Check with building before scheduling any moves.

NYC HOUSING CONNECT

NYC Department of Housing Preservation and Development has made several changes to the NYC Housing Connect lottery process. For those changes, click here.

Homeowner Resources

CONSUMER FINANCIAL PROTECTION BUREAU

NYS DEPARTMENT OF FINANCIAL SERVICES

NYC COMPTROLLER’S COVID-19 RESOURCES

Tenant Resources

NYC TENANT RESOURCE PORTAL

The Mayor’s Office to Protect Tenants (MOPT) and the Mayor’s Public Engagement Unit’s (PEU) Tenant Support Unit (TSU) launched the NYC Tenant Resource Portal to help residential renters access free eviction prevention resources. The portal features a question-and-answer tool in English and Spanish to navigate renters to resources based on their housing circumstances. The portal also has up-to-date information on the general status of evictions in New York City Housing Court.

Tenants who do not have access to the internet to use the NYC Tenant Resource Portal can call 311 and ask for the Tenant Helpline to be connected to a TSU Specialist that can provide free, individualized assistance.

CITYWIDE LANDLORD-TENANT MEDIATION PROJECT

The Citywide Landlord-Tenant Mediation Project provides mediation services outside of the NYC housing court system for tenants and landlords with rent-related issues. While the Mediation Project will focus on the hardest hit communities facing hardship due to COVID-19, all tenants in NYC, regardless of immigration status, can call the 311 Tenant Helpline to talk to NYC Mayor’s Public Engagement Unit’s housing specialists. Eligible tenants will be referred to a non-profit Community Dispute Resolution Centers (CDRCs) in each borough, which will provide the mediation services.

Each CDRC will manage case intake, provide mediation sessions, and monitor case follow up for tenants. The CDRCs will assist tenants and small landlords in finding solutions to rental issues due to the COVID-19 pandemic before they reach litigation in housing court. The Mediation Project will handle cases in a setting where both parties feel safe, and priority will be given to tenants and small landlords who do not have legal representation.

To view the neighborhoods and zip codes in each borough hardest hit by COVID-19, visit https://www1.nyc.gov/site/neon/programs/covid-neighborhoods.page.

For more information on the Mediation Project, click here for the Mayor’s press release.

HOUSING COURT ANSWERS

Housing Legal Advice

Tenants can contact these organizations for free housing-related legal advice; phone calls only.

  • Goddard Law Project at (212) 799-9638, x0
  • Housing Conservation Coordinators at (212) 541-5996, Monday evenings, 7-9 pm
  • Legal Services NYC at (917) 661-4509 — serves residents city-wide in several languages
  • NMIC Housing Legal Services at (929) 512-4565, Wednesday’s 9am-12pm.
  • NYLAG at (929) 356-9582, Monday – Friday, 10am-1pm.
  • Open Hands Legal Services at 917-379-0705, Monday – Friday, 9:30am – 5:30pm
  • PALANTE Harlem, Inc. at (212) 491-2541 — English & Spanish spoken
  • Take Root Justice Housing Hotline at (646) 459-3022

MAYOR’S OFFICE TO PROTECT TENANTS

Provides answers to questions for NYC tenants during quarantine or who have been hospitalized due to COVID-19. Visit: https://www1.nyc.gov/content/tenantprotection/pages/covid19-home-quarantine.

NYC’S TENANT SUPPORT UNIT

Provides assistance to New Yorkers who may be experiencing landlord harassment, are at risk of displacement, or need to make home-related repairs. https://www1.nyc.gov/nyc-resources/tenant-support-unit.page

NYC HOUSING COURT’S VIRTUAL HELP CENTER

Provides answers to questions and information from court attorneys.

  • Bronx/Manhattan: 646-386-5554 or 646-386-5555
  • Brooklyn/Queens/Staten Island: 718-262-7185 or 718-262-7186

https://www.nycourts.gov/courts/nyc/civil/corona/virtual_help.shtml

RIGHT TO COUNSEL COALITION

Right to Counsel NYC Coalition has created FAQ’s regarding:

CONSUMER FINANCIAL PROTECTION BUREAU