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Housing Programs & Services

Utility Services: Under COVID-19

T + T


Electric, gas, phone and internet companies in NYC are suspending service terminations and waiving late fees for customers.

Con Edison

Con Edison will not shut off service for non-payment and will be waiving new late-payment fees, among other actions. For more information, click here.


Due to COVID-19, Con Edison will provide households enrolled in their Low-Income Discount program with an Emergency Summer Cooling Credit to help pay for air conditioning costs. The credit will add up to $40 a month in relief for the months of June – September 2020. Customers will continue to receive the Emergency Summer Cooling Credit as long as they are enrolled in the Low-Income Discount program.

To be eligible for the Low-Income Discount program, and in turn the Emergency Summer Cooling Credit, a household must be in receipt of public benefits from at least one of Human Resources Administration’s (HRA) programs (Cash Assistance, Medicaid, Supplemental Nutrition Assistance Program [SNAP]), Home Energy Assistance Program (HEAP) or Supplemental Security Income (SSI). Generally, clients are automatically enrolled if HRA or the Social Security Administration notifies Con Edison that a household is receiving benefits from any eligible program listed above. If a household is not yet enrolled the Low-Income Discount program, they can enroll by fax at (212) 844-0110, by email at , or by mailing documentation to:

Con Edison PA Central
4 Irving Place, 9 Floor Box 13
New York, NY 10003

For more information on Con Edison’s Emergency Summer Cooling Credit and Low-Income Discount program, click here. or call Con Edison at 1-800-75-CONED (1-800-752-6633).

If you are a Benefits Plus subscriber, for additional information on the various programs that make a household eligible for Con Edison’s Low-Income Discount program, refer to Benefits Plus,

  • Cash Benefits, Cash Assistance
  • Cash Benefits, Home Energy Assistance Program, (HEAP)
  • Cash Benefits, Supplemental Security Income (SSI)
  • Food Programs, Supplemental Nutrition Assistance Program (SNAP)
  • Health Programs, Medicaid

For Benefits Plus subscription information visit:

National Grid

National Grid has temporarily suspended collection-related activities, including service disconnections, to lessen any financial hardship caused by the Coronavirus pandemic. For additional information, click here.

Phone and Internet


Most U.S. Internet and phone companies have agreed to suspend service terminations and will waive late fees related to the Coronavirus pandemic. Visit here for a listing of participating providers.


Households with K-12 or college students can sign up for new internet accounts through: