Cash Benefits

Cash Assistance: Changes under COVID-19

T + T


Eligibility requirements for Cash Assistance remains the same. However, the application process and program requirements have been modified under COVID-19. Changes include how to apply for Cash Assistance, replacement of in-person interviews with telephone interviews, suspended program requirements, extended recertifications and more.

The NYC Human Resource Administration (HRA) has published many of these changes at For HRA’s FAQ, visit:

If you are a Benefits Plus subscriber, for additional information on Cash Assistance, refer to Cash Benefits, Cash Assistance. For subscription information visit:

Changes in Cash Assistance Application Procedures


There are many options in New York to apply for Cash Assistance.

Apply using a Paper Application

A paper application can be downloaded here or, in NYC, by calling 311. Fax or drop off a paper application at the local Job Center in NYC.

Outside of NYC, find the local Department of Social Services online here, or call 1-800-342-3009 for location information.

Apply Online

Applicants in NYC are strongly encouraged to use NYC ACCESS HRA, ACCESS HRA is an online portal where Cash Assistance and Emergency Assistance applications may be completed and submitted. For help with creating an account and user guides, click here.

Required documentation can be submitted (uploaded) electronically via the HRA Mobile app found on Apple Store or Google Play.


HRA is offering training webinars on ACCESS HRA. These trainings are open to everyone. For a general overview of ACCESS HRA and the provider portal case management tool, visit:

Applicants outside NYC can apply for Cash Assistance online via myBenefits Required documentation can be submitted (uploaded) electronically via NYDocSubmit mobile, found on Apple Store or Google Play.

Apply by Phone

In NYC applications for Cash Assistance can be made via phone, call the NYC HRA Infoline 718-557-1399.

Apply In-Person

In-Person at a NYC local Job Center: Please note that not all NYC Job Centers are fully reopened.

Outside of NYC please contact your local department of social services


Home Bound clients and individuals with disabilities who cannot or do not want to use NYC ACCESS HRA can request a Home Visit, which is available by calling Constituent Services: 212-331-4640, 311 or emailing . Staff conducting these home visits will adhere to the Department of Health and Mental Hygiene’s guidelines and protocols for such visits.


Eligibility interviews are still required. The option to conduct an interview via phone is available through June 30, 2022. Interviews are also available in person.


A waiver to complete drug/alcohol screenings and domestic violence screenings over the phone is available through June 30, 2022.

In NYC This requirement can be fulfilled if using ACCESS HRA to apply for CA.

Changes in Cash Assistance Recertification Procedures


There are no additional extensions for CA recertification. All households must recertify, or their case will be closed.

Recertifications can be completed online via ACCESS HRA.

Lost EBT Cards

Lost cards should be reported immediately to prevent fraudulent use. If an applicant/recipient has lost their EBT card, call the NYS OTDA at 888-328-6399 to cancel the card and request a replacement by mail.

Replacement by mail will take 5-7 days for households to receive their card. Cards can also be requested by setting up can online EBT account at Clients can use this account to request a replacement card, check card balance, review transaction history, change a PIN, and more.

If there is an emergency and recipients must obtain a replacement card on the same day, they have the option to visit an Over the Counter (OTC) site. OTC site is open from 8:30 am – 5:00 pm. To pick up a replacement card the individual must have a valid photo ID and visit the Brooklyn OTC site at 227 Schermerhorn Street – Ground Floor.

How COVID-19 Cash Aid Impacts Cash Assistance

Click here for a chart on the impact of various COVID-19 programs.